FAQs & Troubleshooting
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213 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3What driver package format is supported by my Linux distribution?
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 5I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 6Delete print jobs from the print queue.
- 7The link icon for Outlook Express is not displayed in PaperPort®.
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9What is the PreScan option used for on an Apple Mac?
- 10Change the printer driver settings (Windows / macOS)
- 11How do I factory reset the Network Interface Card (NIC)?
- 12What is the BRAdmin Professional software used for?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Pre-Required Procedures (Linux)
- 15I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 17When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 18What can happen if the wrong paper is used in your machine.
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21To install the printer driver easily using a tool. (Linux)
- 22Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 23I am trying to receive faxes into my Windows® PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring.
- 24I cannot install Brother drivers on Debian 10 (Linux)
- 25I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 26Uninstall printer drivers (Linux)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28How to identify your Operating System (OS).
- 29Can I print from or scan to an iPhone, iPod Touch or iPad?
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31Functions supported in the Windows 7 built-in drivers
- 32I can print but cannot scan via network. (For Windows)
- 33Scan a document in Windows 8 and Windows 10.
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 36The machine does not print anything.
- 37My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 38What is a "Generic PCL Driver"?
- 39How do I improve the copy or fax quality?
- 40How can I clear the "PLS OPEN COVER" error message on LCD?
- 41The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 42Can I print from DOS applications?
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 45How do I install the Optional Tray Module?
- 46What are the settings in the Scanner window used for on an Apple Mac?
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48Scan a document in Mac OS X 10.7.
- 49Scan a document in Mac OS X 10.6.
- 50How can I re-install the drivers?