FAQs & Troubleshooting
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323 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6What driver package format is supported by my Linux distribution?
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 8I cannot install Brother drivers on Debian 10 (Linux)
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 11The printer status is Offline or Paused.
- 12Ghost
- 13Black lines down the page
- 14Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 17Scan and save a document in PDF format (Scan to File)
- 18Black toner marks across the page
- 19White lines down the page
- 20Hollow print
- 21The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23What is the recommended paper?
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 27Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Can I use AirPrint with my Brother machine?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Can I use voice mail on the same line as my Brother machine?
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36Toner specks
- 37What kind of memory can I use?
- 38Line across the page
- 39Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 45How to load numbered cheques or forms in the paper tray?
- 46I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47White spots or black spots at 3.7 in. (94 mm) intervals
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Use the Universal Printer Driver for PCL
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.