FAQs & Troubleshooting
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220 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 5The machine does not print anything.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I cannot install Brother drivers on Debian 10 (Linux)
- 10My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 11Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 12Can I reduce the size of a received fax on this machine?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Uninstall Scan-key-tool. (Linux)
- 17Delete print jobs from the print queue.
- 18The paper is skewed when it's printed.
- 19When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 20I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 21What is the PreScan option used for on an Apple Mac?
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from a Windows® PC.
- 24Where is the full User's Guide? I can't find enough information in the paper manual.
- 25Cannot print after a Windows 10 update (June 2020)
- 26Pre-Required Procedures (Linux)
- 27I cannot print from my computer via network. (For Windows)
- 28The printer status is Offline or Paused.
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 31I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 35I cannot use the Network PC-FAX function from Mac OS® X.
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Why doesn't the machine answer when receiving a call?
- 38Can I confirm that the FAX was sent correctly?
- 39Can I print from DOS applications?
- 40I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 41What is the BRAdmin Professional software used for?
- 42I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 43How do I print the Network Configuration page
- 44I cannot scan when using SELinux (Security-Enhanced Linux)
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 47Open the Control Panel (For Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)