FAQs & Troubleshooting
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324 Results
- 1What is Brother iPrint&Scan?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Load paper in the paper tray
- 5Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 6When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Replace Ink
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14When I print, the pages are smudged with ink.
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Can I use voice mail on the same line as my Brother machine?
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 21Can I print from or scan to Android™ Smartphone?
- 22When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 23I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 24What driver package format is supported by my Linux distribution?
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Discover the MAC address of the Brother network card
- 27Scan and save a document in PDF format (Scan to File)
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30One or more of my colours are not printing (blank). What can I do?
- 31Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Can I print from and scan to iPhone, iPod Touch and iPad?
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 36I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 37When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 38How do I know which side up my photo paper should be in the tray?
- 39Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 40How do I load envelopes into my machine?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44How to identify your Operating System (OS).
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48How do I configure a cover page for PC-FAX?
- 49The printer status is Offline or Paused.
- 50Print using only the black ink cartridge when the colour cartridges have run out