FAQs & Troubleshooting
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324 Results
- 1Print using only the black ink cartridge when the colour cartridges have run out
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5What do the messages "NG" or "Poor Line Condition" on the Transmission Verification Report mean?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12Can I use voice mail on the same line as my Brother machine?
- 13One or more of my colours are not printing (blank). What can I do?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16What is Brother iPrint&Scan?
- 17Can I print from or scan to Android™ Smartphone?
- 18How many times will my Brother machine automatically redial a busy number?
- 19What is Distinctive Ring and how do I program it?
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 22My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Cannot print after a Windows 10 update (June 2020)
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29Protect your Brother machine against unauthorised access over the network
- 30Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Stop my Brother machine from automatically redialling a number.
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40Where can I get FaceFilter Studio and what can I do with this application?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42Scan a document using "Scanner and Camera Wizard" in Windows XP
- 43Replace Ink
- 44How do I factory reset the network settings?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46I updated Web BRAdmin and now I cannot enable the logging function.
- 47How do I send a fax to multiple fax numbers? (Broadcasting)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 50I cannot print using my Brother machine on a wireless network (Mac)