FAQs & Troubleshooting
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341 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 8One or more of my colours are not printing (blank). What can I do?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Pre-Required Procedures (Linux)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Can I print from or scan to Android™ Smartphone?
- 14How do I know which side up my photo paper should be in the tray?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The printer status is Offline or Paused.
- 17Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19When I print, the pages are smudged with ink.
- 20Protect your Brother machine against unauthorised access over the network
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Scan and save a document in PDF format (Scan to File)
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 33How to identify your Operating System (OS).
- 34Delete numbers stored in my Brother machine's Caller ID History.
- 35The edge of glossy paper is smudged.
- 36Print using only the black ink cartridge when the colour cartridges have run out
- 37Can third party ink be used to refill the ink cartridges?
- 38When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46I cannot make borderless prints.
- 47Locate files scanned with ControlCenter3 (For Windows)
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49Change the printer driver settings (Windows / macOS)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.