FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the colour cartridges have run out
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 5One or more of my colours are not printing (blank). What can I do?
- 6Replace Ink
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 9Can I use voice mail on the same line as my Brother machine?
- 10When I print, the pages are smudged with ink.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 13Locate files scanned with ControlCenter2 (For Macintosh)
- 14Can I print from and scan to iPhone, iPod Touch and iPad?
- 15What driver package format is supported by my Linux distribution?
- 16I cannot make borderless prints.
- 17How do I know which side up my photo paper should be in the tray?
- 18Scan and save a document in PDF format (Scan to File)
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Where is the USB port on the machine?
- 24I cannot install Brother drivers on Debian 10 (Linux)
- 25Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 26I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 29The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33How do I factory reset the network settings?
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37What is Brother iPrint&Scan?
- 38Discover the MAC address of the Brother network card
- 39Can I print from or scan to Android™ Smartphone?
- 40How do I configure a cover page for PC-FAX?
- 41Change the printer driver settings (Windows / macOS)
- 42When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Where can I get FaceFilter Studio and what can I do with this application?
- 45I cannot remove red-eye.
- 46When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 47Paper Jam
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 50Wireless setup is requesting a WPS PIN to complete the setup