FAQs & Troubleshooting
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348 Results
- 1REPLACE DRUM
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Can I print from or scan to Android™ Smartphone?
- 7Replace Toner
- 8What is Brother iPrint&Scan?
- 9Toner Low or Prepare New Toner Cartridge
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Curled (video instructions available)
- 12Drum End Soon
- 13What is Toner Continue Mode?
- 14JAM INSIDE
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Can I use voice mail on the same line as my Brother machine?
- 17Curled
- 18Curled or wavy
- 19Print the Network Configuration List
- 20I cannot install Brother drivers on Debian 10 (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Check Connection
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 25I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27JAM DUPLEX
- 28Jam Rear
- 29Faint Print
- 30Reset the network settings to the factory default (video instructions available)
- 31Print on envelopes, labels, or thick paper from the manual feed slot.
- 32Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 35No Paper
- 36Wrinkles or creases
- 37Reset the network settings to the factory default
- 38I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40Document Jam
- 41JAM TRAY 1
- 42Turn the Toner Save mode on or off
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45Cartridge error
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.