FAQs & Troubleshooting
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299 Results
- 1The printer status is Offline or Paused.
- 2How can I change the print resolution?
- 3"Paper Jam Rear" error appears on the LCD.
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5Load envelopes, labels, or thick paper into the manual feed slot.
- 6When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 7How do I clean white or black spots on printed documents?
- 8Pre-Required Procedures (Linux)
- 9How can I find out the current network configuration?
- 10Can I print from or scan to an Android™ Smartphone?
- 11Can I print from or scan to an iPhone, iPod Touch or iPad?
- 12Scan and save a document in PDF format (Scan to File)
- 13Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 14Protect your Brother machine against unauthorised access over the network
- 15What is Distinctive Ring and how do I program it?
- 16"Paper Jam Inside" error appears on the LCD. What should I do?
- 17How do I factory reset the Network Card?
- 18What driver package format is supported by my Linux distribution?
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 20How do I know which receive mode to select?
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 23Discover the MAC address of the Brother network card
- 24What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari) using Mac OS® X.
- 27Why doesn't the machine answer when receiving a call?
- 28What is the PreScan option used for on an Apple Mac?
- 29When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 30Open "Scanners and Cameras" and Properties.
- 31I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 33Change the printer driver settings (Windows / macOS)
- 34When I scan a document using ControlCenter, the scanned file size is too big.
- 35Can I set my Brother machine to forward the faxes I receive to another location?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 38When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 39Can I confirm that the FAX was sent correctly?
- 40Can I print from DOS applications?
- 41What can happen if the wrong paper is used in your machine.
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43How can I find out the current network configuration?
- 44Load paper.
- 45Configure and use PC-FAX (CUPS) (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 48I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 49I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from a Windows® PC.
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)