FAQs & Troubleshooting
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317 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3Curled (video instructions available)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Setup and use Brother PC-FAX receiving
- 6REPLACE DRUM
- 7I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 8What is Brother iPrint&Scan?
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The printer status is Offline or Paused.
- 13Can I use voice mail on the same line as my Brother machine?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21Turn the Toner Save mode on or off
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Can I use AirPrint with my Brother machine?
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 27Can I print from or scan to Android™ Smartphone?
- 28Adjust the Brother machine's Sleep Time setting
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Cannot print after a Windows 10 update (June 2020)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 36When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 37What is the password for starting the Remote Setup application?
- 38Clean the paper pick-up roller (video instructions available)
- 39Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 40Toner Low or Prepare New Toner Cartridge
- 41I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP).
- 42Poor fixing
- 43Toner specks
- 44JAM DUPLEX
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47Reset the network settings to the factory default (video instructions available)
- 48Replace Toner
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50When I try to scan the document, the scanner application crashes. (OS X 10.11)