FAQs & Troubleshooting
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318 Results
- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Curled (video instructions available)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7What is Brother iPrint&Scan?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Jam Rear
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Wrinkles or creases
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Curled
- 14Replace Toner
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18The printer status is Offline or Paused.
- 19Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 20Page skewed
- 21Check Connection
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23Scan Unable
- 24White lines down the page
- 25White lines, bands or ribbing across the page
- 26Reset the network settings to the factory default
- 27Turn the Toner Save mode on or off
- 28Ghost Image
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34MANUAL FEED
- 35Size mismatch
- 36Curled or wavy
- 37Confirm that a FAX I sent was received correctly
- 38Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 39Black toner marks across the page
- 40REPLACE DRUM
- 41Hollow print
- 42I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46I cannot install Brother drivers on Debian 10 (Linux)
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.