FAQs & Troubleshooting
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263 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 7I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8What is the password for starting the Remote Setup application?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Scan and save a document in PDF format (Scan to File)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 12How to identify your Operating System (OS).
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Can I use voice mail on the same line as my Brother machine?
- 18Is my machine compatible with Windows Vista™?
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 21Protect your Brother machine against unauthorised access over the network
- 22When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Cannot print after a Windows 10 update (June 2020)
- 25Pre-Required Procedures (Linux)
- 26I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 31Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 32Which E-mail packages are compatible with ControlCenter3?
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34Why doesn't the machine answer when receiving a call?
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 39Change the printer driver settings (Windows / macOS)
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42My Brother machine misfeeds paper.
- 43Store numbers on my Brother machine for easy dialling.
- 44How to scan a document from a Windows application?
- 45I cannot install Brother drivers on Debian 10 (Linux)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47The printer status is Offline or Paused.
- 48What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)