FAQs & Troubleshooting
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265 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 3How do I clean white or black spots on printed documents?
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6What driver package format is supported by my Linux distribution?
- 7Which E-mail packages are compatible with ControlCenter3?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12Can I print from or scan to an iPhone, iPod Touch or iPad?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Protect your Brother machine against unauthorised access over the network
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 24I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 25How to identify your Operating System (OS).
- 26How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28I am using Windows. When I print a document, the printed page is blank. What should I do?
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31What is the BRAdmin Professional software used for?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33Can I print from or scan to an Android™ Smartphone?
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot install Brother drivers on Debian 10 (Linux)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Can I use AirPrint with my Brother machine?
- 44Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 45When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 46What is Distinctive Ring and how do I program it?
- 47The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50The downloaded driver's name is different from my machine's name. (Linux)