FAQs & Troubleshooting
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308 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Turn the Toner Save mode on or off
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4REPLACE DRUM
- 5The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 6Replace Toner
- 7Can I use voice mail on the same line as my Brother machine?
- 8What is Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10What is the "Station ID" and how do I set it?
- 11Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 14What is the password for starting the Remote Setup application?
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Clean the paper pick-up roller (video instructions available)
- 17Page skewed
- 18JAM INSIDE
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Can I print from and scan to iPhone, iPod Touch and iPad?
- 22Curled or wavy
- 23Confirm that a FAX I sent was received correctly
- 24Delete print jobs from the print queue.
- 25No Paper
- 26I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP).
- 27Faint Print
- 28What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Setup and use Brother PC-FAX receiving
- 32What driver package format is supported by my Linux distribution?
- 33Pre-Required Procedures (Linux)
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 36I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 39I am having a problem receiving faxes.
- 40What is Distinctive Ring and how do I program it?
- 41Clean the corona wire
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Can I use AirPrint with my Brother machine?
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Curled
- 49Toner specks
- 50Ghost Image