FAQs & Troubleshooting
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229 Results
- 1I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The printer status is Offline or Paused.
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Pre-Required Procedures (Linux)
- 7The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 8Scan and save a document in PDF format (Scan to File)
- 9How to identify your Operating System (OS).
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Can I print from or scan to an Android™ Smartphone?
- 13How do I make my faxed documents lighter or darker? (Fax Contrast)
- 14How do I clean white or black spots on printed documents?
- 15What is the recommended paper?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17How do I configure a cover page for PC-FAX?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20Can I set my Brother machine to forward the faxes I receive to another location?
- 21The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 24Can I use AirPrint with my Brother machine?
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26Change the printer driver settings (Windows / macOS)
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 30Store numbers on my Brother machine for easy dialling.
- 31I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 32How do I clean the drum unit?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34I cannot install Brother drivers on Debian 10 (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 39Can I print from or scan to an iPhone, iPod Touch or iPad?
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41I am using Windows. When I print a document, the printed page is blank. What should I do?
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 43Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 44I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46Which E-mail packages are compatible with ControlCenter3?
- 47Transfer faxes to the PC when my machine has a mechanical problem
- 48What is Distinctive Ring and how do I program it?
- 49Replace the drum unit.
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)