FAQs & Troubleshooting
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229 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5Can I use voice mail on the same line as my Brother machine?
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7What driver package format is supported by my Linux distribution?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11I cannot print from my computer via USB.
- 12The printer status is Offline or Paused.
- 13I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15I cannot send a fax using PC-FAX (Windows 10)
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20I am using Windows. When I print a document, the printed page is blank. What should I do?
- 21How do I clear paper jams inside the machine?
- 22What is Distinctive Ring and how do I program it?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Can I use AirPrint with my Brother machine?
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28Can I print from or scan to an iPhone, iPod Touch or iPad?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32Is my machine compatible with Windows Vista™?
- 33Which E-mail packages are compatible with ControlCenter3?
- 34Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 35How do I clean white or black spots on printed documents?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Can I confirm that the FAX was sent correctly?
- 38I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 39When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 40"Offline" appears on the Status Monitor.
- 41When I scan a document using ControlCenter, the scanned file size is too big.
- 42Verify if the Brother machine has a dial tone
- 43I'm using Firefox® 2.0 or higher as a web browser, when I click "Close this window" the browser window does not close.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45How to scan a document from a Windows application?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".