FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 5I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 6Protect your Brother machine against unauthorised access over the network
- 7When I scan a document using ControlCenter, the scanned file size is too big.
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10What are the settings in the Scanner window used for on an Apple Mac?
- 11Pre-Required Procedures (Linux)
- 12Can I print from or scan to an Android™ Smartphone?
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 17I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 19I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 20Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 21Which E-mail packages are compatible with ControlCenter3?
- 22When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 23How can I improve poor print quality ?
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 26What is a "Generic PCL Driver"?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28Why doesn't the machine answer when receiving a call?
- 29I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 30I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 31What is the BRAdmin Professional software used for?
- 32How can I find out the current network configuration?
- 33What is Network Shared printing?
- 34I cannot print from my computer via network (for Macintosh).
- 35I can print but cannot scan via network. (For Windows)
- 36How do I know which receive mode to select?
- 37Replace the toner cartridge
- 38Cannot print after a Windows 10 update (June 2020)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 42Change the quality of the faxes I send (Fax Resolution).
- 43Do I need a telephone line to send and receive faxes with my Brother machine?
- 44I cannot print from my computer via network. (For Windows)
- 45My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48"No response" error message appears, when updating the firmware.
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".