FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 9Can I use voice mail on the same line as my Brother machine?
- 10I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Load paper in the paper tray
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14Enable the Brother machine's network interface.
- 15Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18Print using only the black ink cartridge when the colour cartridges have run out
- 19Can my Brother machine print a report to verify a fax I sent was received?
- 20The printer status is Offline or Paused.
- 21Scan and save a document in PDF format (Scan to File)
- 22I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23How do I clear the message "Unable to..." or "... Unable" ?
- 24When I print, the pages are smudged with ink.
- 25Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 34Paper jams or smudges occur when feeding A3 paper
- 35One or more of my colours are not printing (blank). What can I do?
- 36Can I transfer faxes to the PC when my machine has a mechanical problem?
- 37Replace Ink
- 38The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 39Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 40What does "COMM.ERROR" on the LCD display mean?
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43I cannot make borderless prints.
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47Can I connect to the Active Directory server using the LDAP feature?
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 50What is the BRAdmin Professional software used for?