FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 7Can I use voice mail on the same line as my Brother machine?
- 8How do I adjust my Brother machine's tray use for copying and faxing?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 11What is Brother iPrint&Scan?
- 12Load paper in the paper tray
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14Can my Brother machine print a report to verify a fax I sent was received?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Print using only the black ink cartridge when the colour cartridges have run out
- 19How do I clear the message "Unable to..." or "... Unable" ?
- 20The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 21Enable the Brother machine's network interface.
- 22How do I store numbers on my Brother machine for easy dialling? (One Touch, Speed Dial)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Replace Ink
- 25I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 26Stop my Brother machine from automatically redialling a number.
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I transfer faxes to the PC when my machine has a mechanical problem?
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32How do I configure a cover page for PC-FAX?
- 33The printer status is Offline or Paused.
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 35I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36One or more of my colours are not printing (blank). What can I do?
- 37When I print, the pages are smudged with ink.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 39Delete numbers stored in my Brother machine's Caller ID History.
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41What is the password for starting the Remote Setup application?
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43What is the BRAdmin Professional software used for?
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Scan and save a document in PDF format (Scan to File)
- 46What does "COMM.ERROR" on the LCD display mean?
- 47How do I load envelopes into my machine?
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?