FAQs & Troubleshooting
Latest |
277 Results
- 15108/04/2015Why do the ink cartridges run out very quickly?
- 15208/04/2015Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 15308/04/2015I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15419/12/2014The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 15530/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15630/09/2014The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 15730/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 15830/09/2014How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 15930/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 16030/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16119/09/2014Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16216/09/2014Scan a document in Mac OS X 10.6.
- 16316/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 16416/09/2014Improve poor print quality.
- 16516/09/2014I am experiencing problems sending a fax.
- 16616/09/2014Can I confirm that the FAX was sent correctly?
- 16716/09/2014I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 16816/09/2014I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 16916/09/2014Send a fax
- 17016/09/2014Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 17116/09/2014Verify if the Brother machine has a dial tone
- 17210/09/2014When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 17302/09/2014What is Network Shared printing?
- 17418/08/2014The LCD displays an error code (number). What does it mean?
- 17513/05/2014I cannot scan via USB. (Mac OS X)
- 17613/05/2014Check the firmware version.
- 17730/01/2014How do I replace the Ink Cartridge?
- 17830/01/2014One or more of my colours are not printing.
- 17930/01/2014Scan a document from a Windows XP application
- 18030/01/2014What is the "Station ID" and how do I set it?
- 18129/11/2013Send a PC-FAX
- 18229/11/2013I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 18327/11/2013I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 18408/05/2013The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 18508/05/2013Where is the USB port on the machine?
- 18608/05/2013The keys on the control panel do not respond.
- 18708/05/2013Is there a way to view how much ink is remaining?
- 18810/04/2013How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 18910/04/2013What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19021/03/2013How can I find out the current network configuration?
- 19121/12/2012Why doesn't my Brother machine have a dial tone?
- 19228/09/2012How do I clear Machine Error 46?
- 19311/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 19410/09/2012What is Distinctive Ring and how do I program it?
- 19516/03/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19616/03/2012Can I print from or scan to an Android™ Smartphone?
- 19716/03/2012Why doesn't the machine answer when receiving a call?
- 19816/03/2012How do I load paper?
- 19903/02/2012When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 20019/01/2012Can I use voice mail on the same line as my Brother machine?