FAQs & Troubleshooting
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277 Results
- 1How do I load paper?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4The printer status is Offline or Paused.
- 5Can I print from or scan to an Android™ Smartphone?
- 6How do I know which side up my photo paper should be in the tray?
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8One or more of my colours are not printing.
- 9When I print, the pages are smudged with ink. What should I do?
- 10Can I print from or scan to an iPhone, iPod Touch or iPad?
- 11When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 12Can I use voice mail on the same line as my Brother machine?
- 13When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 15I cannot make borderless prints.
- 16How to identify your Operating System (OS).
- 17I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 18Can third party ink be used to refill the ink cartridges?
- 19Pre-Required Procedures (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22Scan and save a document in PDF format (Scan to File)
- 23I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 25I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 26What is the BRAdmin Professional software used for?
- 27Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32Delete print jobs from the print queue.
- 33The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 36Can I confirm that the FAX was sent correctly?
- 37What driver package format is supported by my Linux distribution?
- 38All print jobs are aborted and nothing is printed. (Linux)
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 42Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 43I cannot remove red-eye.
- 44Why doesn't the machine answer when receiving a call?
- 45I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 46Uninstall the drivers (Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
