FAQs & Troubleshooting
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307 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 4How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 5Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 6One or more of my colours are not printing (blank). What can I do?
- 7How do I factory reset the Network Card?
- 8What is the BRAdmin Professional software used for?
- 9Change the printer driver settings (Windows / macOS)
- 10I have changed the NetBIOS name of the print/scan server, but the name does not change.
- 11The printer status is Offline or Paused.
- 12I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13When I print, the pages are smudged with ink. What should I do?
- 14How do I set a password on my Brother network card?
- 15I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect. What can I do?
- 16I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 17I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19Can I print from or scan to an Android™ Smartphone?
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22What is Distinctive Ring and how do I program it?
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25How do I print on an envelope?
- 26I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 27How can I find out the current network configuration?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari) using Mac OS® X.
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 32I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 33What are the settings in the Scanner window used for on an Apple Mac?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35How do I scan a document from the Windows Vista™ Photo Gallery?
- 36I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Discover the MAC address of the Brother network card
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42How do I clear Machine Error 46?
- 43Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45How do I store One Touch/Speed Dial numbers on my fax machine.
- 46I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 50Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?