FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 4I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5When I print, the pages are smudged with ink. What should I do?
- 6When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 7Scan and save a document in PDF format (Scan to File)
- 8How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 9I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 10When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 11I have changed the NetBIOS name of the print/scan server, but the name does not change.
- 12Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 14Discover the MAC address of the Brother network card
- 15Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 19When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 21I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 22Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 25What driver package format is supported by my Linux distribution?
- 26I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Scan an image and insert it in a Windows XP application
- 29I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 30Protect your Brother machine against unauthorised access over the network
- 31Delete print jobs from the print queue.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 38What kind of Media Adapter can I use?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Set up your Brother machine on a wireless network.
- 41How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 42Pre-Required Procedures (Linux)
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 44Can I print from or scan to an iPhone, iPod Touch or iPad?
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 47When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 48How do I set a password on my Brother network card?
- 49Can third party ink be used to refill the ink cartridges?
- 50One or more of my colours are not printing (blank). What can I do?