FAQs & Troubleshooting
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339 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Load paper in the paper tray
- 6Paper Jam
- 7What is Brother iPrint&Scan?
- 8When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 9Scan and save a document in PDF format (Scan to File)
- 10Can I use voice mail on the same line as my Brother machine?
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 14Print using only the black ink cartridge when the colour cartridges have run out
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 19Can I print from and scan to iPhone, iPod Touch and iPad?
- 20I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 21Can I transfer faxes to the PC when my machine has a mechanical problem?
- 22What is the BRAdmin Professional software used for?
- 23How do I know which side up my photo paper should be in the tray?
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25How do I load envelopes into my machine?
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 28I'm using Macintosh. What is the PreScan option used for?
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31Paper jams or smudges occur when feeding A3 paper
- 32Can third party ink be used to refill the ink cartridges?
- 33I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 34Forward a fax to another fax machine when my machine has a mechanical problem.
- 35When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 37When I print, the pages are smudged with ink.
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Can I use AirPrint with my Brother machine?
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42How do I factory reset the network settings?
- 43My machine does regular cleaning cycles in the night. How can I correct this?
- 44Why is it necessary for my machine to go through regular cleaning cycles?
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Delete print jobs from the print queue.
- 48Delete numbers stored in my Brother machine's Caller ID History.
- 49Preview the faxes I receive before I print them.
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.