FAQs & Troubleshooting
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339 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Load paper in the paper tray
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4One or more of my colours are not printing (blank). What can I do?
- 5Print using only the black ink cartridge when the colour cartridges have run out
- 6When I print, the pages are smudged with ink.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 9What driver package format is supported by my Linux distribution?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Delete print jobs from the print queue.
- 13When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod Touch and iPad?
- 16How do I know which side up my photo paper should be in the tray?
- 17Paper Jam
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 20I cannot install Brother drivers on Debian 10 (Linux)
- 21I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Replace Ink
- 28I cannot send a fax using PC-FAX (Windows 10)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30How to identify your Operating System (OS).
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Can I use voice mail on the same line as my Brother machine?
- 36What is Brother iPrint&Scan?
- 37When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 38When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 45Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.