FAQs & Troubleshooting
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332 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Paper Jam
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod Touch and iPad?
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 14Scan and save a document in PDF format (Scan to File)
- 15Paper jams or smudges occur when feeding A3 paper
- 16Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 17My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The printer status is Offline or Paused.
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 22How to identify your Operating System (OS).
- 23Preview the faxes I receive before I print them.
- 24Print using only the black ink cartridge when the colour cartridges have run out
- 25Load paper in the paper tray
- 26I cannot send a fax using PC-FAX (Windows 10)
- 27Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28I cannot make borderless prints.
- 29I cannot print from my computer via USB.
- 30I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 31Forward a fax to another fax machine when my machine has a mechanical problem.
- 32Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 33What driver package format is supported by my Linux distribution?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 35Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 38How do I load envelopes into my machine?
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 41Protect your Brother machine against unauthorised access over the network
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 43Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 48Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 49Where is the USB port on the machine?
- 50The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.