FAQs & Troubleshooting
Latest |
122 Results
- 112/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 212/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 321/06/2023Delete print jobs from the print queue.
- 419/05/2023I cannot print from my computer via USB.
- 526/04/2023Change the printer driver settings (Windows / macOS)
- 619/04/2023The printer status is Offline or Paused.
- 715/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 815/02/2023Scan a document in Windows 8 and Windows 10.
- 926/12/2022How to identify your Operating System (OS).
- 1009/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1128/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 1215/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1312/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1414/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 1511/11/2021Open the Control Panel (For Windows)
- 1627/07/2020Cannot print after a Windows 10 update (June 2020)
- 1701/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 1831/10/2019In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 1919/06/2019Windows 10 Support Information
- 2007/06/2019Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 2130/10/2018What does "MACHINE ERROR XX" mean?
- 2219/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2328/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2422/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 2501/03/2016My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 2613/10/2015Do I need a telephone line to send and receive faxes with my Brother machine?
- 2713/10/2015I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2813/10/2015How do I clear a Machine Error 41, ME41 from the display?
- 2913/10/2015Scan an image and insert it in a Windows XP application
- 3013/10/2015When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 3124/09/2015I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 3224/09/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 3324/09/2015What does "COMM.ERROR" on the LCD display mean?
- 3424/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 3524/09/2015Where is the full User's Guide? I can't find enough information in the paper manual.
- 3624/09/2015When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 3724/09/2015What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 3811/09/2015Scan a document from a Windows Vista application
- 3916/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4008/04/2015Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 4130/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4230/09/2014How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 4330/09/2014When trying to print from Mac OS X the print queue is stopped.
- 4430/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 4530/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4625/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4716/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 4816/09/2014How do I program the date and time?
- 4916/09/2014How do I replace the Ink Cartridge?
- 5016/09/2014Can I confirm that the FAX was sent correctly?