FAQs & Troubleshooting
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321 Results
- 1Load paper in the paper tray
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print using only the black ink cartridge when the colour cartridges have run out
- 6What is Brother iPrint&Scan?
- 7When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 13How do I load envelopes into my machine?
- 14How do I know which side up my photo paper should be in the tray?
- 15Can I use voice mail on the same line as my Brother machine?
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21What is the password for starting the Remote Setup application?
- 22Paper Jam
- 23I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 24Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28The printer status is Offline or Paused.
- 29I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30One or more of my colours are not printing (blank). What can I do?
- 31When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 32When I print, the pages are smudged with ink.
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 39Forward a fax to another fax machine when my machine has a mechanical problem.
- 40Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 41Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 44I cannot send a fax using PC-FAX (Windows 10)
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 50Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?