FAQs & Troubleshooting
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323 Results
- 1Load paper in the paper tray
- 2Print using only the black ink cartridge when the colour cartridges have run out
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7Change the printer driver settings (Windows / macOS)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11What is Brother iPrint&Scan?
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13The printer status is Offline or Paused.
- 14Scan and save a document in PDF format (Scan to File)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Replace Ink
- 17I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 18How do I load envelopes into my machine?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Can I use voice mail on the same line as my Brother machine?
- 24Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 25Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 26How do I know which side up my photo paper should be in the tray?
- 27Can third party ink be used to refill the ink cartridges?
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 30When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 31Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 32Change the user interface of ControlCenter3
- 33One or more of my colours are not printing (blank). What can I do?
- 34Paper Jam
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42Which E-mail packages are compatible with ControlCenter3?
- 43In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44When I print, the pages are smudged with ink.
- 45I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 48I cannot make borderless prints.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?