FAQs & Troubleshooting
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262 Results
- 1When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 2How can I find out the current network configuration?
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 5One or more of my colours are not printing (blank). What can I do?
- 6The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 7How do I clear Machine Error 46?
- 8Scan and save a document in PDF format (Scan to File)
- 9Delete print jobs from the print queue.
- 10Can third party ink be used to refill the ink cartridges?
- 11How do I print on an envelope?
- 12What driver package format is supported by my Linux distribution?
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 14I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 21I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 22When I print, the pages are smudged with ink. What should I do?
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 24Can I confirm that the FAX was sent correctly?
- 25Can I reduce the size of a received fax on this machine?
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 27The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 28Functions supported in the Windows 7 built-in drivers
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30Where is the USB port on the machine?
- 31What is the PreScan option used for on an Apple Mac?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Pre-Required Procedures (Linux)
- 34I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 35How to identify your Operating System (OS).
- 36Change the printer driver settings (Windows / macOS)
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 41Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 42Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 43When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 44When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47How do I factory reset the Network Card?
- 48Can I still receive faxes or calls when the machine is in power save mode?
- 49What are the settings in the Scanner window used for on an Apple Mac?
- 50Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
