FAQs & Troubleshooting
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341 Results
- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Print using only the black ink cartridge when the colour cartridges have run out
- 5I cannot print using my Brother machine on a wireless network (Windows)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Paper Jam
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9How do I factory reset the network settings?
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11The printer status is Offline or Paused.
- 12I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Protect your Brother machine against unauthorised access over the network
- 15I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17How do I load envelopes into my machine?
- 18Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 19I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 20Enable the Brother machine's network interface.
- 21Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Set up your Brother machine on a wireless network.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25How do I configure a cover page for PC-FAX?
- 26I cannot install Brother drivers on Debian 10 (Linux)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Can I print from or scan to Android™ Smartphone?
- 30What driver package format is supported by my Linux distribution?
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 34How to identify your Operating System (OS).
- 35Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 36When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 37One or more of my colours are not printing (blank). What can I do?
- 38Replace Ink
- 39Can I confirm that the FAX was sent correctly?
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42Print the Network Configuration List
- 43The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 44How many times will my Brother machine automatically redial a number?
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 47The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 48Pre-Required Procedures (Linux)
- 49How do I know which side up my photo paper should be in the tray?
- 50When I print photos, the colour quality is not good.