FAQs & Troubleshooting
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150 Results
- 1I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2Change the printer driver settings (Windows / macOS)
- 3I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 6When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 8The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10Why doesn't the machine answer when receiving a call?
- 11My FAX/MFC will not Dial. Why?
- 12Can I print from or scan to an Android™ Smartphone?
- 13Can I print from or scan to an iPhone, iPod Touch or iPad?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 16Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 17When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19What are the settings in the Scanner window used for on an Apple Mac?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22How do I print the received faxes that are stored in memory? (Fax Storage)
- 23How do I know which answer mode to select?
- 24I am experiencing problems sending a fax, what can I do?
- 25I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 26How do I clean the Scanner to improve the copy or fax quality?
- 27How do I replace the Ink Cartridge?
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29How can I configure Windows® XP to send faxes?
- 30I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 31I cannot access the memory card in the media slot.
- 32I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34Scan a document from a Windows Vista application
- 35How can I clear the "PLS OPEN COVER" message from my FAX / DCP / MFC's display?
- 36Print speed is too slow using Windows®.
- 37While writing data to the memory card in the media slot, the status dialog box does not update. It appears to have frozen.
- 38Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40How to identify your Operating System (OS).
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42I cannot print from my computer via USB.
- 43Functions supported in the Windows 7 built-in drivers
- 44I can receive a fax, but cannot receive a call.
- 45Verify if the Brother machine has a dial tone
- 46Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 48How do I use my Outlook contacts with my Brother PC-Fax software?
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 50How can I clear the "INK EMPTY" message?