FAQs & Troubleshooting
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138 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 5Why doesn't the machine answer when receiving a call?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 9Can I print from or scan to an iPhone, iPod Touch or iPad?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 13How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15When trying to print from Mac OS X the print queue is stopped.
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 21Change the printer driver settings (Windows / macOS)
- 22Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 23I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 24Can I print from or scan to an Android™ Smartphone?
- 25How to identify your Operating System (OS).
- 26Functions supported in the Windows 7 built-in drivers
- 27I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 29I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 30I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32How do I clear a Machine Error 41, ME41 from the display?
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot print from my computer via USB.
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 37I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 38How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42My FAX/MFC will not Dial. Why?
- 43I can not install/uninstall the driver when a card is installed into the media slot.
- 44I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 45What are the settings in the Scanner window used for on an Apple Mac?
- 46Why doesn't my Brother machine have a dial tone?
- 47Verify if the Brother machine has a dial tone
- 48When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 49The white horizontal lines appears on the printed image from the PaperPort® software
- 50How do I clean the Scanner to improve the copy or fax quality?