FAQs & Troubleshooting
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274 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7Pre-Required Procedures (Linux)
- 8The printer status is Offline or Paused.
- 9What driver package format is supported by my Linux distribution?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11One or more of my colours are not printing.
- 12Can I use AirPrint with my Brother machine?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16How do I load paper?
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18Delete print jobs from the print queue.
- 19The edge of glossy paper is smudged.
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22Can I print from or scan to an iPhone, iPod Touch or iPad?
- 23How do I know which side up my photo paper should be in the tray?
- 24Can I use voice mail on the same line as my Brother machine?
- 25Why is it necessary for my machine to go through regular cleaning cycles?
- 26How to identify your Operating System (OS).
- 27Discover the MAC address of the Brother network card
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29Change the printer driver settings (Windows / macOS)
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 33Is my machine compatible with Windows Vista™?
- 34I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 35What is Distinctive Ring and how do I program it?
- 36Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 37Why doesn't my Brother machine have a dial tone?
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40Can I print from or scan to an Android™ Smartphone?
- 41How many times will my Brother machine automatically redial a number?
- 42When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 43When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46Where can I get FaceFilter Studio and what can I do with this application?
- 47Can third party ink be used to refill the ink cartridges?
- 48When I print, the pages are smudged with ink. What should I do?
- 49I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)