FAQs & Troubleshooting
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274 Results
- 1The printer status is Offline or Paused.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 6When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 7I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8Why doesn't the machine answer when receiving a call?
- 9Scan and save a document in PDF format (Scan to File)
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from or scan to an Android™ Smartphone?
- 13I cannot print from my computer via USB.
- 14"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Delete print jobs from the print queue.
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 18I cannot make borderless prints.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20Can I set my Brother machine to forward the faxes I receive to another location?
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Pre-Required Procedures (Linux)
- 24I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25Can I use voice mail on the same line as my Brother machine?
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27How to identify your Operating System (OS).
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Change the printer driver settings (Windows / macOS)
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 32How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 33In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34What is the BRAdmin Professional software used for?
- 35"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 36Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39I cannot install Brother drivers on Debian 10 (Linux)
- 40When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 41Uninstall printer drivers (Linux)
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43The edge of glossy paper is smudged.
- 44Can I print from or scan to an iPhone, iPod Touch or iPad?
- 45How do I configure a cover page for PC-FAX?
- 46How many times will my Brother machine automatically redial a number?
- 47How do I know which side up my photo paper should be in the tray?
- 48I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 49I cannot remove red-eye.
- 50When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
