FAQs & Troubleshooting
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285 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3How do I know which side up my photo paper should be in the tray?
- 4I cannot install Brother drivers on Debian 10 (Linux)
- 5Scan and save a document in PDF format (Scan to File)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 7Protect your Brother machine against unauthorised access over the network
- 8Delete print jobs from the print queue.
- 9How do I clear Machine Error 46?
- 10Can I print from or scan to an Android™ Smartphone?
- 11Can I print from or scan to an iPhone, iPod Touch or iPad?
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15ControlCenter3 displays a blank screen at startup (Windows)
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 17The edge of glossy paper is smudged.
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19I cannot feed the paper from the Photo Paper Tray.
- 20Which E-mail packages are compatible with ControlCenter3?
- 21How do I clear the message "PAPER JAM" from the display?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 24Change the printer driver settings (Windows / macOS)
- 25Verify if the Brother machine has a dial tone
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 28I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 30When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 31I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 32I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 33When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 34Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 35Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 36I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot.
- 37I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 38What is the BRAdmin Professional software used for?
- 39Why can't I print when an ink cartridge is empty?
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46All print jobs are aborted and nothing is printed. (Linux)
- 47Firewall port requirements of the Scan Key Tool (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49I cannot make borderless prints.
- 50Can I print a report that will show all of my Speed Dial and Group numbers?