FAQs & Troubleshooting
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281 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Can I use voice mail on the same line as my Brother machine?
- 4One or more of my colours are not printing (blank). What can I do?
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 6Can I print from or scan to an Android™ Smartphone?
- 7Can I print from or scan to an iPhone, iPod Touch or iPad?
- 8I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 9What is Distinctive Ring and how do I program it?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15Can third party ink be used to refill the ink cartridges?
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17Why doesn't the machine answer when receiving a call?
- 18I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 19I cannot install Brother drivers on Debian 10 (Linux)
- 20Pre-Required Procedures (Linux)
- 21I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 22I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 24How many times will my Brother machine automatically redial a busy number?
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 27I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 28Where is the USB port on the machine?
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 30I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Change the printer driver settings (Windows / macOS)
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 35Scan and save a document in PDF format (Scan to File)
- 36Verify if the Brother machine has a dial tone
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 39I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 40When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 43My FAX/MFC will not Dial. Why?
- 44I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 45I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 46Can I still receive faxes or calls when the machine is in power save mode?
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Open the Control Panel (For Windows)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50How to identify your Operating System (OS).