FAQs & Troubleshooting
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282 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 3Can I print from or scan to an Android™ Smartphone?
- 4I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5Scan and save a document in PDF format (Scan to File)
- 6I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Can I use voice mail on the same line as my Brother machine?
- 9I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10How do I factory reset the Network Card?
- 11How can I find out the current network configuration?
- 12I am having issues with the paper feed. What can I do?
- 13What driver package format is supported by my Linux distribution?
- 14The printer status is Offline or Paused.
- 15When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17How to identify your Operating System (OS).
- 18The edge of glossy paper is smudged.
- 19Change the printer driver settings (Windows / macOS)
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22Why doesn't the machine answer when receiving a call?
- 23Can I reduce the size of a received fax on this machine?
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 27Discover the MAC address of the Brother network card
- 28I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 29Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 34I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36Where is the USB port on the machine?
- 37The link icon for Outlook Express is not displayed in PaperPort®.
- 38How do I clean the Scanner to improve the copy or fax quality?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 42What is the BRAdmin Professional software used for?
- 43I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 44I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 45While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47Command List of brscan. (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.