FAQs & Troubleshooting
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282 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 3Can I print from or scan to an Android™ Smartphone?
- 4Scan and save a document in PDF format (Scan to File)
- 5I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 7The printer status is Offline or Paused.
- 8I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Can I use voice mail on the same line as my Brother machine?
- 10Change the printer driver settings (Windows / macOS)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13I am having issues with the paper feed. What can I do?
- 14Can I reduce the size of a received fax on this machine?
- 15I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17What driver package format is supported by my Linux distribution?
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19Discover the MAC address of the Brother network card
- 20The edge of glossy paper is smudged.
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 24When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 25Where is the USB port on the machine?
- 26Why doesn't the machine answer when receiving a call?
- 27I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 29How do I factory reset the Network Card?
- 30What is the BRAdmin Professional software used for?
- 31I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 32How do I clean the Scanner to improve the copy or fax quality?
- 33While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 40How to identify your Operating System (OS).
- 41Functions supported in the Windows 7 built-in drivers
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 45Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 47I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 48Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 49Can third party ink be used to refill the ink cartridges?
- 50Scan a document in Mac OS X 10.7.