FAQs & Troubleshooting
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186 Results
- 1Why can't I print when an ink cartridge is empty?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Functions supported in the Windows 7 built-in drivers
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 8What is the "Station ID" and how do I set it?
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 11I cannot install Brother drivers on Debian 10 (Linux)
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 15I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 16I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 17What is the PreScan option used for on an Apple Mac?
- 18My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 19Delete print jobs from the print queue.
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 23How do I replace the Ink Cartridge?
- 24Can I confirm that the FAX was sent correctly?
- 25What driver package format is supported by my Linux distribution?
- 26Pre-Required Procedures (Linux)
- 27Scan a document using "Scanner and Camera Wizard" in Windows XP
- 28Black Ink is still wet after printing on Glossy Paper
- 29I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 32"MFC is Busy" or "Connection Fail" error message appears.
- 33I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Can I still receive faxes or calls when the machine is in power save mode?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39How to identify your Operating System (OS).
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41The printer status is Offline or Paused.
- 42When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 44When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 45How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 46Scan an image and insert it in a Windows XP application
- 47Scan a document from a Windows XP application
- 48How do I program the date and time?
- 49Why are my sent faxes always received with a black vertical line down the page?
- 50My FAX/MFC will not Dial. Why?