FAQs & Troubleshooting
Popular |
172 Results
- 1Pre-Required Procedures (Linux)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 6I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9"PRINTING" is frozen on the display of my Brother machine.
- 10Functions supported in the Windows 7 built-in drivers
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 12When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 13My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The printer status is Offline or Paused.
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19When trying to print from Mac OS X the print queue is stopped.
- 20How do I clear a Machine Error 41, ME41 from the display?
- 21Cannot print after a Windows 10 update (June 2020)
- 22How to identify your Operating System (OS).
- 23What is Network Shared printing?
- 24I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 25I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 28I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 29Scan a document using "Scanner and Camera Wizard" in Windows XP
- 30I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 31Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33What is Multi-Function Link Pro Suite?
- 34Why can't I print when an ink cartridge is empty?
- 35Open the Control Panel (For Windows)
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37Can I print from or scan to an Android™ Smartphone?
- 38How do I use my Outlook contacts with my Brother PC-Fax software?
- 39What does "MACHINE ERROR XX" mean?
- 40I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 41I can't uninstall "PaperPort" from the "START" menu in Windows® 2000.
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Print command (LPR) (Linux)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)