FAQs & Troubleshooting
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231 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2When I print, the pages are smudged with ink. What should I do?
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4One or more of my colours are not printing.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 7The printer status is Offline or Paused.
- 8I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 9I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 10Why can't I print when an ink cartridge is empty?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13When printing from my Apple Mac OS® X, the print is coming out as a mirror image
- 14How do I print envelopes?
- 15Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 16How do I load 10 x 15 Glossy paper into my machine?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18How to identify your Operating System (OS).
- 19The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 20Change the printer driver settings (Windows / macOS)
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 29I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Can I use voice mail on the same line as my Brother machine?
- 31I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 32When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 33When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35I cannot print from my computer via USB.
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 37How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39Is there a way to view how much ink is remaining?
- 40I cannot install Brother drivers on Debian 10 (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42Can I print from or scan to an Android™ Smartphone?
- 43How do I know which side up my photo paper should be in the tray?
- 44Change the amount of time my Brother machine stays in each mode.
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46The Print speed is too slow using Windows®.
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 50Which E-mail packages are compatible with ControlCenter3?