FAQs & Troubleshooting
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229 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2The printer status is Offline or Paused.
- 3Can I use voice mail on the same line as my Brother machine?
- 4Locate files scanned with ControlCenter2 (For Macintosh)
- 5When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 6Scan and save a document in PDF format (Scan to File)
- 7One or more of my colours are not printing.
- 8Locate files scanned with ControlCenter3 (For Windows)
- 9When printing from my Apple Mac OS® X, the print is coming out as a mirror image
- 10Can I print from or scan to an Android™ Smartphone?
- 11When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Can third party ink be used to refill the ink cartridges?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 15Why can't I print when an ink cartridge is empty?
- 16The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 17Delete print jobs from the print queue.
- 18The edge of glossy paper is smudged.
- 19I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20What driver package format is supported by my Linux distribution?
- 21Can I print from or scan to an iPhone, iPod Touch or iPad?
- 22My machine does regular cleaning cycles in the night. How can I correct this?
- 23Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 24How do I load 10 x 15 Glossy paper into my machine?
- 25How to scan a document from a Windows application?
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Delete a network scanner entry. (Linux)
- 29I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 30In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 31Why doesn't the machine answer when receiving a call?
- 32The LCD displays an error code (number). What does it mean?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 34I'm using Macintosh. What is the PreScan option used for?
- 35I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 36How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 37I cannot print from my computer via USB.
- 38How do I send a fax to more than one number (Broadcast)?
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40I cannot install Brother drivers on Debian 10 (Linux)
- 41Pre-Required Procedures (Linux)
- 42Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 44How to identify your Operating System (OS).
- 45"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 46Can I program my Brother machine to forward the faxes I receive to another location?
- 47I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Why is it necessary for my machine to go through regular cleaning cycles?
- 49When I print, the pages are smudged with ink. What should I do?
- 50When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.