FAQs & Troubleshooting
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270 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2One or more of my colours are not printing (blank). What can I do?
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Change the printer driver settings (Windows / macOS)
- 7When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Can I print from or scan to an Android™ Smartphone?
- 11I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 12ControlCenter3 displays a blank screen at startup (Windows)
- 13How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 14Scan an image and insert it in a Windows XP application
- 15How do I factory reset the Network Card?
- 16What driver package format is supported by my Linux distribution?
- 17I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 18Why doesn't the machine answer when receiving a call?
- 19How can I find out the current network configuration?
- 20Windows 7 Support Information
- 21Discover the MAC address of the Brother network card
- 22I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 24What is the PreScan option used for on an Apple Mac?
- 25Scan a document from a Windows Vista application
- 26Where is the USB port on the machine?
- 27I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 28What is the BRAdmin Professional software used for?
- 29I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 30What are the settings in the Scanner window used for on an Apple Mac?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33Pre-Required Procedures (Linux)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The printer status is Offline or Paused.
- 36I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 43How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 46What is Distinctive Ring and how do I program it?
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48I'm using Windows . How can I uninstall the drivers?
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)