FAQs & Troubleshooting
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273 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3How do I adjust the number of times my Brother machine rings before it answers?
- 4I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 5Can third party ink be used to refill the ink cartridges?
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7The printer status is Offline or Paused.
- 8What are the settings in the Scanner window used for on an Apple Mac?
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 11How do I print on an envelope?
- 12Pre-Required Procedures (Linux)
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14Functions supported in the Windows 7 built-in drivers
- 15When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 16Scan and save a document in PDF format (Scan to File)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 19The link icon for Outlook Express is not displayed in PaperPort®.
- 20Why doesn't the machine answer when receiving a call?
- 21I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 23Delete print jobs from the print queue.
- 24I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 28Can I still receive faxes or calls when the machine is in power save mode?
- 29I cannot install Brother drivers on Debian 10 (Linux)
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 31I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32One or more of my colours are not printing (blank). What can I do?
- 33I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35How to identify your Operating System (OS).
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37What kind of Media Adapter can I use?
- 38Can I confirm that the FAX was sent correctly?
- 39I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 40Why can't I print when an ink cartridge is empty?
- 41How can I find out the current network configuration?
- 42In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 43Windows 10 Support Information
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 47Discover the MAC address of the Brother network card
- 48Can I print from or scan to an Android™ Smartphone?
- 49Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 50Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)