FAQs & Troubleshooting
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- 1I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 6Why doesn't the machine answer when receiving a call?
- 7The printer status is Offline or Paused.
- 8I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 9When trying to print from Mac OS X the print queue is stopped.
- 10How do I factory reset the Network Card?
- 11Can I still receive faxes or calls when the machine is in power save mode?
- 12How can I find out the current network configuration?
- 13I cannot install the driver when using the Driver Install Tool. (Linux)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Change the printer driver settings (Windows / macOS)
- 16The link icon for Outlook Express is not displayed in PaperPort®.
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18Pre-Required Procedures (Linux)
- 19Can I print from or scan to an Android™ Smartphone?
- 20Can I print from or scan to an iPhone, iPod Touch or iPad?
- 21When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 22All print jobs are aborted and nothing is printed. (Linux)
- 23How to identify your Operating System (OS).
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 27I cannot use the "Modules Update" button on Web BRAdmin.
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29What are the settings in the Scanner window used for on an Apple Mac?
- 30What is the PreScan option used for on an Apple Mac?
- 31Uninstall Scan-key-tool. (Linux)
- 32I cannot receive a colour fax.
- 33What driver package format is supported by my Linux distribution?
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35Delete a network scanner entry. (Linux)
- 36Uninstall the scanner driver. (Linux)
- 37Print command (cupswrapper). (Linux)
- 38Windows 10 Support Information
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40I cannot print from my computer via network (for Macintosh).
- 41Why doesn't my Brother machine have a dial tone?
- 42Verify if the Brother machine has a dial tone
- 43I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 44I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 45"PRINTING" is frozen on the display of my Brother machine.
- 46I am experiencing problems sending a fax, what can I do?
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48What is the "Station ID" and how do I set it?
- 49I can not install/uninstall the driver when a card is installed into the media slot.
- 50I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.