FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 6Discover the MAC address of the Brother network card
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 9Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Can I print from or scan to an iPhone, iPod Touch or iPad?
- 14The printer status is Offline or Paused.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 17I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 18Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 19I cannot install Brother drivers on Debian 10 (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Pre-Required Procedures (Linux)
- 23Delete print jobs from the print queue.
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 26Can I print from or scan to an Android™ Smartphone?
- 27I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 28Functions supported in the Windows 7 built-in drivers
- 29I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 32How can I clear the "INK EMPTY" message?
- 33Why doesn't the machine answer when receiving a call?
- 34The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 35I can not install/uninstall the driver when a card is installed into the media slot.
- 36Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 37Print command (LPR) (Linux)
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39My machine does regular cleaning cycles in the night. How can I correct this?
- 40The keys on the control panel do not respond.
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42Why does my machine display "Awaiting Redial"?
- 43I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 44What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 47Firewall port requirements of the Scan Key Tool (Linux)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Change the printer driver settings (Windows / macOS)
- 50I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.