FAQs & Troubleshooting
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251 Results
- 1Which E-mail packages are compatible with ControlCenter3?
- 2ControlCenter3 displays a blank screen at startup (Windows)
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4Can I set my Brother machine to forward the faxes I receive to another location?
- 5Scan and save a document in PDF format (Scan to File)
- 6One or more of my colours are not printing (blank). What can I do?
- 7What driver package format is supported by my Linux distribution?
- 8The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 11Can I confirm that the FAX was sent correctly?
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13Pre-Required Procedures (Linux)
- 14I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 16I am having issues with the paper feed. What can I do?
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 18I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 19Delete a network scanner entry. (Linux)
- 20Scan a document from a Windows Vista application
- 21I cannot scan when using SELinux (Security-Enhanced Linux)
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23I can print but cannot scan via network. (For Macintosh)
- 24What is the PreScan option used for on an Apple Mac?
- 25Important points for specifying the scan area (Linux)
- 26How do I adjust the number of times my Brother machine rings before it answers?
- 27When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 29Scan a document from a Windows XP application
- 30When I print, the pages are smudged with ink. What should I do?
- 31How do I clean the Scanner to improve the copy or fax quality?
- 32I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 33I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 34How to identify your Operating System (OS).
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 37Scan an image and insert it in a Windows XP application
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39Configure and use the Scan Key Tool (Linux)
- 40When I scan a document using ControlCenter, the scanned file size is too big.
- 41What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 42How can I find out the current network configuration?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 46I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 48When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 49Uninstall the scanner driver. (Linux)
- 50Configure scan settings without administrator privileges (Linux)