FAQs & Troubleshooting
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- 1I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 2Can I print from or scan to an Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 5Which E-mail packages are compatible with ControlCenter3?
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7Cannot print after a Windows 10 update (June 2020)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I am having issues with the paper feed. What can I do?
- 10I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 15Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17Can I print from or scan to an iPhone, iPod Touch or iPad?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20One or more of my colours are not printing (blank). What can I do?
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 23Change the printer driver settings (Windows / macOS)
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 25What is the BRAdmin Professional software used for?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27What driver package format is supported by my Linux distribution?
- 28Pre-Required Procedures (Linux)
- 29The edge of glossy paper is smudged.
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 33Can I set my Brother machine to forward the faxes I receive to another location?
- 34I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 35I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 36Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 37Can third party ink be used to refill the ink cartridges?
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 40Can I still receive faxes or calls when the machine is in power save mode?
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 43Where can I find the serial number for my unit?
- 44How do I program the date and time?
- 45What is the "Station ID" and how do I set it?
- 46I cannot receive a colour fax.
- 47I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.