FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6How do I replace the Ink Cartridge?
- 7Can I print from or scan to an Android™ Smartphone?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 13Pre-Required Procedures (Linux)
- 14"PRINTING" is frozen on the display of my Brother machine.
- 15Cannot print after a Windows 10 update (June 2020)
- 16My FAX/MFC will not Dial. Why?
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18How can I re-install the drivers?
- 19I cannot install Brother drivers on Debian 10 (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 22I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 23Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24Where can I download a driver for my machine?
- 25How do I use my Outlook contacts with my Brother PC-Fax software?
- 26I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 29When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 30Why doesn't the machine answer when receiving a call?
- 31I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 32I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 36What is the PreScan option used for on an Apple Mac?
- 37Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 38Is my Brother machine compatible with third party print servers?
- 39Why doesn't my Brother machine have a dial tone?
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 41The white horizontal lines appears on the printed image from the PaperPort® software
- 42I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 43Delete print jobs from the print queue.
- 44How to identify your Operating System (OS).
- 45Change the printer driver settings (Windows / macOS)
- 46The printer status is Offline or Paused.
- 47Functions supported in the Windows 7 built-in drivers
- 48I can receive a fax, but cannot receive a call.
- 49I cannot scan via USB. (Mac OS X)
- 50Can I print using only the black ink cartridge when the Colour cartridges have run out?