FAQs & Troubleshooting
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308 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Print using only the black ink cartridge when the colour cartridges have run out
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Paper Jam
- 8Load paper in the paper tray
- 9Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14How do I know which side up my photo paper should be in the tray?
- 15Scan and save a document in PDF format (Scan to File)
- 16How do I load envelopes into my machine?
- 17How do I configure a cover page for PC-FAX?
- 18When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20What driver package format is supported by my Linux distribution?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25Replace Ink
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 30I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Print a web page from iPrint&Scan when using an Android™ mobile device.
- 34Can I use AirPrint with my Brother machine?
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Can I use voice mail on the same line as my Brother machine?
- 39Forward a fax to another fax machine when my machine has a mechanical problem.
- 40When I print, the pages are smudged with ink.
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42What is the BRAdmin Professional software used for?
- 43I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 44Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 48Stop my Brother machine from automatically redialling a number.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Delete numbers stored in my Brother machine's Caller ID History.
