FAQs & Troubleshooting
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306 Results
- 1Print using only the black ink cartridge when the colour cartridges have run out
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8Scan and save a document in PDF format (Scan to File)
- 9Load paper in the paper tray
- 10How do I know which side up my photo paper should be in the tray?
- 11When I print, the pages are smudged with ink.
- 12I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Paper Jam
- 15How do I load envelopes into my machine?
- 16I am unable to change my Brother machine's Receive Mode.
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20The printer status is Offline or Paused.
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23One or more of my colours are not printing (blank). What can I do?
- 24Replace Ink
- 25What do the messages "NG" or "Poor Line Condition" on the Transmission Verification Report mean?
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28What is Brother iPrint&Scan?
- 29When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 30I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 31I'm using Macintosh. What is the PreScan option used for?
- 32Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 33Can I use voice mail on the same line as my Brother machine?
- 34I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36Ink Low
- 37Can third party ink be used to refill the ink cartridges?
- 38When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 39"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 41Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 43Can I use AirPrint with my Brother machine?
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 46I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 47Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.