FAQs & Troubleshooting
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259 Results
- 1Print using only the black ink cartridge when the colour cartridges have run out
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Replace Ink
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5One or more of my colours are not printing (blank). What can I do?
- 6When I print, the pages are smudged with ink.
- 7How do I load envelopes into my machine?
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 14Scan and save a document in PDF format (Scan to File)
- 15Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17Set the date and time
- 18How do I change the brightness on the LCD as it is too dark and I cannot read the screen?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The edge of glossy paper is smudged.
- 22The printer status is Offline or Paused.
- 23Why doesn't the machine answer when receiving a call?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 26Can I print from or scan to an Android™ Smartphone?
- 27How do I know which side up my photo paper should be in the tray?
- 28Paper Jam
- 29I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30How can I create or view an XML Paper Specification document?
- 31How do I clean the Scanner to improve the copy or fax quality?
- 32Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 35When I print photos, the colour quality is not good.
- 36The print speed is very slow when I use XML Paper Specification Printer Driver.
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Change the printer driver settings (Windows / macOS)
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47How do I clear the message "Cannot Detect" from the display?
- 48My machine does regular cleaning cycles in the night. How can I correct this?
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?