FAQs & Troubleshooting
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233 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I use voice mail on the same line as my Brother machine?
- 3How do I load paper?
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I load 10 x 15 Glossy paper into my machine?
- 6Why can't I print when an ink cartridge is empty?
- 7Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 8Can I print from or scan to an Android™ Smartphone?
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10How do I clear Machine Error 46?
- 11Can third party ink be used to refill the ink cartridges?
- 12When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 13Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 14Can I print from or scan to an iPhone, iPod Touch or iPad?
- 15When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 16How do I configure a cover page for PC-FAX?
- 17Is my machine compatible with Windows Vista™?
- 18Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 19What driver package format is supported by my Linux distribution?
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 21Can I use AirPrint with my Brother machine?
- 22How do I know which side up my photo paper should be in the tray?
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24Can I print a report that will show all of my Speed Dial and Group numbers?
- 25I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 26One or more of my colours are not printing.
- 27"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 28Where is the USB port on the machine?
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33How do I clear the message "PAPER JAM" from the display?
- 34What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38The printer status is Offline or Paused.
- 39How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 40Which E-mail packages are compatible with ControlCenter3?
- 41I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 42I cannot install / uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Change the printer driver settings (Windows / macOS)
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 48When I print, the pages are smudged with ink. What should I do?
- 49Is there any way to reduce Ink consumption?
- 50Why doesn't the machine answer when receiving a call?