FAQs & Troubleshooting
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322 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3Can I use voice mail on the same line as my Brother machine?
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5Can I print from or scan to Android™ Smartphone?
- 6When I print, the pages are smudged with ink.
- 7I cannot install Brother drivers on Debian 10 (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10The printer status is Offline or Paused.
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14I cannot make borderless prints.
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 18Where is the USB port on the machine?
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21One or more of my colours are not printing (blank). What can I do?
- 22Paper Jam
- 23Replace Ink
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27What is Brother iPrint&Scan?
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30Load paper in the paper tray
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Cannot print after a Windows 10 update (June 2020)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Delete print jobs from the print queue.
- 36Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39How to identify your Operating System (OS).
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43Where can I get FaceFilter Studio and what can I do with this application?
- 44When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 45Forward a fax to another fax machine when my machine has a mechanical problem.
- 46What is Distinctive Ring and how do I program it?
- 47I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 48What is the BRAdmin Professional software used for?
- 49How do I load envelopes into my machine?
- 50I'm using Macintosh. What is the PreScan option used for?