FAQs & Troubleshooting
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322 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Replace Ink
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6When I print, the pages are smudged with ink.
- 7Load paper in the paper tray
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The printer status is Offline or Paused.
- 10Can I print from or scan to Android™ Smartphone?
- 11Print using only the black ink cartridge when the colour cartridges have run out
- 12Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Paper Jam
- 15What is Brother iPrint&Scan?
- 16Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 17Scan and save a document in PDF format (Scan to File)
- 18One or more of my colours are not printing (blank). What can I do?
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20How do I know which side up my photo paper should be in the tray?
- 21When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 25Protect your Brother machine against unauthorised access over the network
- 26I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 28Can I confirm that the FAX was sent correctly?
- 29Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35What driver package format is supported by my Linux distribution?
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Change the printer driver settings (Windows / macOS)
- 44I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 45Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47I cannot install Brother drivers on Debian 10 (Linux)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Check the kind of scanner driver installed by connecting the USB / Parallel cable.