FAQs & Troubleshooting
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253 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3Scan and save a document in PDF format (Scan to File)
- 4What driver package format is supported by my Linux distribution?
- 5When I print, the pages are smudged with ink.
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7Replace Ink
- 8Print using only the black ink cartridge when the colour cartridges have run out
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13How do I know which side up my photo paper should be in the tray?
- 14One or more of my colours are not printing (blank). What can I do?
- 15Paper Jam
- 16How do I load envelopes into my machine?
- 17I cannot send a fax using PC-FAX (Windows 10)
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19The printer status is Offline or Paused.
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23Pre-Required Procedures (Linux)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Can I use voice mail on the same line as my Brother machine?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30How to identify your Operating System (OS).
- 31Delete numbers stored in my Brother machine's Caller ID History.
- 32When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 33I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 34The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 35Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 36My machine does regular cleaning cycles in the night. How can I correct this?
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42Stop my Brother machine from automatically redialling a number.
- 43Windows 7 Support Information
- 44Where can I get FaceFilter Studio and what can I do with this application?
- 45Is my machine compatible with Windows Vista™?
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50Check the firmware version.