FAQs & Troubleshooting
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249 Results
- 110/07/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 213/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 314/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 424/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 508/11/2023How to scan a document from a Windows application?
- 608/11/2023How to scan a document from a Windows application?
- 713/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 812/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 912/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1021/06/2023Delete print jobs from the print queue.
- 1119/05/2023I cannot print from my computer via USB.
- 1226/04/2023Change the printer driver settings (Windows / macOS)
- 1319/04/2023Open "Scanners and Cameras" and Properties.
- 1419/04/2023The printer status is Offline or Paused.
- 1515/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1615/02/2023Scan and save a document in PDF format (Scan to File)
- 1715/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1815/02/2023Scan a document in Windows 8 and Windows 10.
- 1926/12/2022Can third party ink be used to refill the ink cartridges?
- 2026/12/2022How to identify your Operating System (OS).
- 2121/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2221/12/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 2309/11/2022Which E-mail packages are compatible with ControlCenter3?
- 2409/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2509/11/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2621/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2712/10/2022I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2812/10/2022Configure and use PC-FAX (CUPS) (Linux)
- 2915/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3015/09/2022Is there a way to view how much ink is remaining?
- 3115/09/2022Configure the Scan to Email Feature (Linux)
- 3216/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3316/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3416/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3528/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3628/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3728/07/2022Configure and use the Scan Key Tool (Linux)
- 3828/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3928/07/2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4028/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4115/06/2022Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 4215/06/2022I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 4315/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 4415/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4512/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4614/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4714/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4814/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4928/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5028/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)