FAQs & Troubleshooting
![]() |
Popular |
247 Results
- 1How do I clear Machine Error 46?
- 2Can I print from or scan to an Android™ Smartphone?
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4Scan and save a document in PDF format (Scan to File)
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6Can third party ink be used to refill the ink cartridges?
- 7How do I load 10 x 15 Glossy paper into my machine?
- 8One or more of my colours are not printing.
- 9Change the printer driver settings (Windows / macOS)
- 10The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 13When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 14What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 15What driver package format is supported by my Linux distribution?
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 18When I print, the pages are smudged with ink. What should I do?
- 19I'm using Macintosh. What is the PreScan option used for?
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 22I cannot install Brother drivers on Debian 10 (Linux)
- 23Can I use voice mail on the same line as my Brother machine?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27How to identify your Operating System (OS).
- 28I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 29Which E-mail packages are compatible with ControlCenter3?
- 30Can I still receive faxes or calls when the machine is switched off?
- 31Pre-Required Procedures (Linux)
- 32Delete print jobs from the print queue.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34How do I know which side up my photo paper should be in the tray?
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 37When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 38I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 39When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 40When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 41How do I clear the message "PAPER JAM" from the display?
- 42What is Distinctive Ring and how do I program it?
- 43I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 44How do I load paper?
- 45When I scan a document to a PDF file using ControlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 46How many times will my Brother machine automatically redial a busy number?
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?