FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 6Scan and save a document in PDF format (Scan to File)
- 7I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 8Change the printer driver settings (Windows / macOS)
- 9The printer status is Offline or Paused.
- 10I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 11I cannot install Brother drivers on Debian 10 (Linux)
- 12I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13One or more of my colours are not printing (blank). What can I do?
- 14When I print, the pages are smudged with ink. What should I do?
- 15The edge of glossy paper is smudged.
- 16What are the settings in the Scanner window used for on an Apple Mac?
- 17How do I make a copy on my Brother machine?
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21What is Distinctive Ring and how do I program it?
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 23I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 24What is the BRAdmin Professional software used for?
- 25Can I still receive faxes or calls when the machine is in power save mode?
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 28I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 30When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 32What driver package format is supported by my Linux distribution?
- 33Can I print from or scan to an iPhone, iPod Touch or iPad?
- 34When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 36Can I use voice mail on the same line as my Brother machine?
- 37I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 39I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 40I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 41Functions supported in the Windows 7 built-in drivers
- 42Verify if the Brother machine has a dial tone
- 43Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 44I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 45I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 46I am having issues with the paper feed. What can I do?
- 47I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 48Why doesn't the machine answer when receiving a call?
- 49I can not install/uninstall the driver when a card is installed into the media slot.
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?