FAQs & Troubleshooting
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275 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3When I print, the pages are smudged with ink. What should I do?
- 4What driver package format is supported by my Linux distribution?
- 5I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 6I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 7Pre-Required Procedures (Linux)
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10Can I use voice mail on the same line as my Brother machine?
- 11I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 13I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 16I cannot install Brother drivers on Debian 10 (Linux)
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18Can I print from or scan to an Android™ Smartphone?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Scan and save a document in PDF format (Scan to File)
- 21I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22One or more of my colours are not printing (blank). What can I do?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24Can I confirm that the FAX was sent correctly?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26How to identify your Operating System (OS).
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I can not install/uninstall the driver when a card is installed into the media slot.
- 29Can I print from or scan to an iPhone, iPod Touch or iPad?
- 30When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 31I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 35The printer status is Offline or Paused.
- 36I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 38When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 39Where is the USB port on the machine?
- 40What is the "Station ID" and how do I set it?
- 41Scan using XSane or GIMP (Linux)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Functions supported in the Windows 7 built-in drivers
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 46Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 47Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 48When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 49Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?