FAQs & Troubleshooting
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148 Results
- 1Drum End Soon
- 2Replace Drum
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4Replace Toner
- 5No Drum
- 6Jam Tray
- 7Jam Inside
- 8Black lines down the page
- 9Cartridge Error
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Can I print from or scan to an Android™ Smartphone?
- 12Document Jam
- 13How to identify your Operating System (OS).
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Turn the Toner Save mode on or off
- 17What is Toner Continue Mode?
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Can I print from or scan to an iPhone, iPod Touch or iPad?
- 20I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 21Drum !
- 22"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 23Print Unable or Print Unable XX
- 24TONER ENDED
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Cover is Open
- 27Toner Low
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot install Brother drivers on Debian 10 (Linux)
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Scan a document using Brother iPrint&Scan. (macOS only)
- 32When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 33Fuser Error or Self-Diagnostic
- 34No Toner
- 35Wrong Paper Type
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Delete print jobs from the print queue.
- 38Can I use AirPrint with my Brother machine?
- 39Select Receive mode.
- 40Unable to Scan / Scan Unable
- 41No Paper
- 42Out of Memory
- 43How to scan a document from a Windows application?
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46The printer status is Offline or Paused.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49"Offline" appears on the Status Monitor.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.