FAQs & Troubleshooting
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148 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Drum End Soon
- 3Replace Toner
- 4Replace Drum
- 5Jam Inside
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Can I print from or scan to an Android™ Smartphone?
- 9I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP).
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Jam Tray
- 14Turn the Toner Save mode on or off
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16What is Toner Continue Mode?
- 17Document Jam
- 18Black lines down the page
- 19Delete print jobs from the print queue.
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Can I print from or scan to an iPhone, iPod Touch or iPad?
- 24Change the printer driver settings (Windows / macOS)
- 25I am having a problem receiving faxes.
- 26How to identify your Operating System (OS).
- 27Print Unable or Print Unable XX
- 28No Paper
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31"Offline" appears on the Status Monitor.
- 32Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 33Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 34Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 35Select Receive mode.
- 36The printer status is Offline or Paused.
- 37Drum !
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41No Toner
- 42Out of Memory
- 43Windows 10 Support Information
- 44I am experiencing problems sending a fax.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Can I use AirPrint with my Brother machine?
- 47I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 48Wrong Paper Type
- 49Cover is Open
- 50Toner Low