FAQs & Troubleshooting
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117 Results
- 1The printing position of small label is incorrect.
- 2How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 3How to adjust the print position with the BPM (Brother Printer Management Tool)
- 4How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 5The left or right side of the label is not printed correctly.
- 6The printed label is wrinkled.
- 7How to connect the printer to your computer
- 8How to load the Media
- 9The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 10How to adjust the cut position (For Windows)
- 11How to set the Direct Thermal or Thermal Transfer Print Methods
- 12The time on the printer is incorrect.
- 13Switch between the wired network and Wi-Fi® network / Bluetooth® connection
- 14How to install the Windows driver via Bluetooth®
- 15How to update the firmware
- 16How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 17How to install the Windows driver via Wi-Fi® / wired network
- 18How to add a new stock from the Seagull driver
- 19When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 20I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 21I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 22How to install the Mac driver via USB / Wi-Fi® / wired network
- 23Where can I find the printer's network settings, such as IP address?
- 24The power indicator does not light.
- 25When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 26The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 27How to load the Ribbon
- 28Enable or disable Bluetooth Low Energy (BLE)
- 29Using the CommTool (for Windows)
- 30The label is skipped when printing.
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 33I cannot connect my machine to the wireless network.
- 34I cannot install the Windows driver.
- 35How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 36The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 37How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 38How to clean the Print Head
- 39How to change the printer code page
- 40How to update firmware to all printers on the same subnet at the same time
- 41Printed barcodes cannot be read.
- 42How to transfer the print programs or templates using FBPL commands
- 43How to clean the Platen Roller
- 44How to identify your Operating System (OS) for Windows or Mac
- 45BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 46Memory full error occurred.
- 47How to reset the printer settings by directly operating the printer
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 50(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)