FAQs & Troubleshooting
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117 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2The time on the printer is incorrect.
- 3How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 4I cannot install the Windows driver.
- 5How to add a new stock from the Seagull driver
- 6How do I connect the printer via Bluetooth® /Wi-Fi® / wired network?
- 7Using the CommTool (for Windows)
- 8The label is skipped when printing.
- 9Printing the printer configuration (Self-test)
- 10How to update firmware to all printers on the same subnet at the same time
- 11The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 12How do I uninstall the printer driver?
- 13How to get an alert log file using the BPM (Brother Printer Management Tool)
- 14How to execute the printer configuration (Self-test) to debug
- 15How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 17How to adjust the print position with the BPM (Brother Printer Management Tool)
- 18How to transfer the print programs or templates using FBPL commands
- 19How do I reset Wi-Fi® setting?
- 20The left or right side of the label is not printed correctly.
- 21The printing position of small label is incorrect.
- 22I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 23BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 24Switch between the wired network and Wi-Fi® network / Bluetooth® connection
- 25How to connect the printer to your computer
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27How do I clean / maintain my printer?
- 28How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 29How to install the Windows driver via Wi-Fi® / wired network
- 30The label wraps around the platen roller when using the cutter.
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32How to install the Windows driver via Bluetooth®
- 33The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 34The printed label is wrinkled.
- 35How to load the Ribbon
- 36How to update the firmware
- 37The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 38How to identify your Operating System (OS) for Windows or Mac
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40Printing is not possible.
- 41I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 42How to get Bluetooth MAC Address with the CommTool
- 43Memory full error occurred.
- 44Where can I find the printer's network settings, such as IP address?
- 45How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 48I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 49The power indicator does not light.
- 50How to change the speed and density in BarTender