FAQs & Troubleshooting
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117 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2I cannot install the Windows driver.
- 3When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 4How to load the Media
- 5How to set the Direct Thermal or Thermal Transfer Print Methods
- 6The left or right side of the label is not printed correctly.
- 7How do I connect the printer via Bluetooth® /Wi-Fi® / wired network?
- 8How to connect the printer to your computer
- 9Switch between the wired network and Wi-Fi® network / Bluetooth® connection
- 10The printing position of small label is incorrect.
- 11How to add a new stock from the Seagull driver
- 12How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 13The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 14Enable or disable Bluetooth Low Energy (BLE)
- 15Using the CommTool (for Windows)
- 16How to adjust the cut position (For Windows)
- 17How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 18How to adjust the print position with the BPM (Brother Printer Management Tool)
- 19How to load the Ribbon
- 20How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 21How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 22How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 23The print quality is poor.
- 24How do I reset Wi-Fi® setting?
- 25How to get Bluetooth MAC Address with the CommTool
- 26The label is skipped when printing.
- 27Printing the printer configuration (Self-test)
- 28I cannot connect my machine to the wireless network.
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30The printed label is wrinkled.
- 31How to change the printer code page
- 32How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 33The time on the printer is incorrect.
- 34BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 35I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 36How to install the Windows driver via Bluetooth®
- 37The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 38The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 39How to skip the AUTO.BAS program only one time by directly operating the printer
- 40How to execute the printer configuration (Self-test) to debug
- 41How to transfer the print programs or templates using FBPL commands
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43Printing is not possible.
- 44When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46How to adjust the tear position in BarTender
- 47How to update the firmware
- 48I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 49How to get an alert log file using the BPM (Brother Printer Management Tool)
- 50How to reset the printer settings by directly operating the printer
