FAQs & Troubleshooting
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115 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2The time on the printer is incorrect.
- 3Using the CommTool (for Windows)
- 4How to connect the printer to your computer
- 5How do I connect the printer via Bluetooth® /Wi-Fi® / wired network?
- 6I cannot install the Windows driver.
- 7How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 8How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 9How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 10How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 11How to install the Windows driver via Bluetooth®
- 12How to load the Media
- 13How to update the firmware
- 14(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 15The printing position of small label is incorrect.
- 16The label is skipped when printing.
- 17How to install the Windows driver via Wi-Fi® / wired network
- 18The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 19How to add a new stock from the Seagull driver
- 20Enable or disable Bluetooth Low Energy (BLE)
- 21How to skip the AUTO.BAS program only one time by directly operating the printer
- 22How to load the Ribbon
- 23How to transfer the print programs or templates using FBPL commands
- 24How do I reset Wi-Fi® setting?
- 25How to adjust the cut position (For Windows)
- 26The left or right side of the label is not printed correctly.
- 27The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 28The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 29(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30The label wraps around the platen roller when using the cutter.
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 33How to change the printer code page
- 34How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 36The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 37How to adjust the print position with the BPM (Brother Printer Management Tool)
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39How to get Bluetooth MAC Address with the CommTool
- 40Printing the printer configuration (Self-test)
- 41How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 42How do I uninstall the printer driver?
- 43How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 44(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 45How to execute the printer configuration (Self-test) to debug
- 46How to clean the Print Head
- 47Printed barcodes cannot be read.
- 48How to set the Direct Thermal or Thermal Transfer Print Methods
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50How to clean the Platen Roller