FAQs & Troubleshooting
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115 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2How to update firmware to all printers on the same subnet at the same time
- 3The time on the printer is incorrect.
- 4How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 5How to connect the printer to your computer
- 6How to add a new stock from the Seagull driver
- 7How to load the Media
- 8How to install the Windows driver via Bluetooth®
- 9How to load the Ribbon
- 10How to install the Windows driver via Wi-Fi® / wired network
- 11How do I connect the printer via Bluetooth® /Wi-Fi® / wired network?
- 12I cannot install the Windows driver.
- 13How to skip the AUTO.BAS program only one time by directly operating the printer
- 14How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 15Enable or disable Bluetooth Low Energy (BLE)
- 16The label is skipped when printing.
- 17The printed label is wrinkled.
- 18How to execute the printer configuration (Self-test) to debug
- 19How to get Bluetooth MAC Address with the CommTool
- 20How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 21Where can I find the printer's network settings, such as IP address?
- 22The power indicator does not light.
- 23The left or right side of the label is not printed correctly.
- 24When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 25The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 26How to reset the printer settings by directly operating the printer
- 27How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 28How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30How to set the Direct Thermal or Thermal Transfer Print Methods
- 31How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 32Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 33The label wraps around the platen roller when using the cutter.
- 34When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 35The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 36The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 37How to adjust the print position with the BPM (Brother Printer Management Tool)
- 38How to update the firmware
- 39The printing position of small label is incorrect.
- 40I cannot use some functions in BRAdmin Professional 4.
- 41Printing the printer configuration (Self-test)
- 42How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How do I uninstall the printer driver?
- 44How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 45(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 46My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 47How to clean the Print Head
- 48How to adjust the printout position
- 49Printed barcodes cannot be read.
- 50How to transfer the print programs or templates using FBPL commands