FAQs & Troubleshooting
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116 Results
- 1The printing position of small label is incorrect.
- 2Using the CommTool (for Windows)
- 3How to connect the printer to your computer
- 4How do I connect the printer via Bluetooth® /Wi-Fi® / wired network?
- 5I cannot install the Windows driver.
- 6How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7How to adjust the cut position (For Windows)
- 8How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 9How to install the Mac driver via USB / Wi-Fi® / wired network
- 10How to install the Windows driver via Wi-Fi® / wired network
- 11How to load the Media
- 12How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 13How to load the Ribbon
- 14How to install the Windows driver via Bluetooth®
- 15The label is skipped when printing.
- 16How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 17The left or right side of the label is not printed correctly.
- 18I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 19When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 20How to adjust the print position with the BPM (Brother Printer Management Tool)
- 21How to transfer the print programs or templates using FBPL commands
- 22How to set the Direct Thermal or Thermal Transfer Print Methods
- 23Switch between the wired network and Wi-Fi® network / Bluetooth® connection
- 24How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 25How to execute the printer configuration (Self-test) to debug
- 26Printing is not possible.
- 27Enable or disable Bluetooth Low Energy (BLE)
- 28How to get Bluetooth MAC Address with the CommTool
- 29How to skip the AUTO.BAS program only one time by directly operating the printer
- 30How to change the printer code page
- 31How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 32How to update firmware to all printers on the same subnet at the same time
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34How do I reset Wi-Fi® setting?
- 35(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 37Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 38When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 39I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 40I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 41My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 42The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 43The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 44The printed label is wrinkled.
- 45(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46How to get an alert log file using the BPM (Brother Printer Management Tool)
- 47How to clean the Print Head
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)