FAQs & Troubleshooting
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109 Results
- 1How to connect the printer to your computer
- 2The printing position of small label is incorrect.
- 3The left or right side of the label is not printed correctly.
- 4Switch between the wired network and Wi-Fi® network / Bluetooth® connection
- 5How to load the Media
- 6How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7How to install the Windows driver via Wi-Fi® / wired network
- 8The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 9How to skip the AUTO.BAS program only one time by directly operating the printer
- 10How to add a new stock from the Seagull driver
- 11Printing is not possible.
- 12When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 13Using the CommTool (for Windows)
- 14How to reset the printer settings by directly operating the printer
- 15How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16How to install the Mac driver via USB / Wi-Fi® / wired network
- 17How do I connect the printer via Bluetooth® /Wi-Fi® / wired network?
- 18The time on the printer is incorrect.
- 19How to set the Direct Thermal or Thermal Transfer Print Methods
- 20The label is skipped when printing.
- 21How to change the printer code page
- 22Where can I find the printer's network settings, such as IP address?
- 23The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 24The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 25How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 26How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 27The label wraps around the platen roller when using the cutter.
- 28The printed label is wrinkled.
- 29How to execute the printer configuration (Self-test) to debug
- 30How to adjust the print position with the BPM (Brother Printer Management Tool)
- 31How to get an alert log file using the BPM (Brother Printer Management Tool)
- 32Printing the printer configuration (Self-test)
- 33How to adjust the cut position (For Windows)
- 34How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 35Enable or disable Bluetooth Low Energy (BLE)
- 36The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 37How to update the firmware
- 38How do I reset Wi-Fi® setting?
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 44My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 45I cannot install the Windows driver.
- 46I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 47How to adjust the tear position in BarTender
- 48The print quality is poor.
- 49How to install the Windows driver via Bluetooth®
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)