FAQs & Troubleshooting
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110 Results
- 1When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 2How to load the Media
- 3The printing position of small label is incorrect.
- 4How do I clean / maintain my printer?
- 5Printing the printer configuration (Self-test)
- 6How to execute the printer configuration (Self-test) to debug
- 7How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 8How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 9How to load the Ribbon
- 10How to connect the printer to your computer
- 11The time on the printer is incorrect.
- 12How do I reset Wi-Fi® setting?
- 13How to set the Direct Thermal or Thermal Transfer Print Methods
- 14I cannot install the Windows driver.
- 15How to install the Windows driver via Wi-Fi® / wired network
- 16The print quality is poor.
- 17How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 19The label wraps around the platen roller when using the cutter.
- 20The label is skipped when printing.
- 21The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 22How to skip the AUTO.BAS program only one time by directly operating the printer
- 23How to adjust the print position with the BPM (Brother Printer Management Tool)
- 24The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 25BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 26Memory full error occurred.
- 27Where can I find the printer's network settings, such as IP address?
- 28The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 29The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 30How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 31How to update the firmware
- 32How to update firmware to all printers on the same subnet at the same time
- 33Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 34How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 35The left or right side of the label is not printed correctly.
- 36Using the CommTool (for Windows)
- 37How to reset the printer settings by directly operating the printer
- 38How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 39(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How to configure your printer by web browser
- 41How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 42The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 43How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 44The power indicator does not light.
- 45How to install the Windows driver via Wi-Fi® / wired network
- 46How to add a new stock from the Seagull driver
- 47(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 48The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 49My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 50The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".