FAQs & Troubleshooting
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120 Results
- 1How to set the Direct Thermal or Thermal Transfer Print Methods
- 2How to install the Mac driver via USB / Wi-Fi® / wired network
- 3The printing position of small label is incorrect.
- 4RFID calibration does not finish or fails. I cannot write RFID tags.
- 5The left or right side of the label is not printed correctly.
- 6Using the CommTool (for Windows)
- 7The label is skipped when printing.
- 8Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 9How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 10How to connect the printer to your computer (for Windows)
- 11How to calibrate the RFID
- 12The time on the printer is incorrect.
- 13Enable or disable Bluetooth Low Energy (BLE)
- 14When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 15How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16How to load the Ribbon
- 17How do I reset Wi-Fi® setting?
- 18I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20How to adjust the cut position (For Windows)
- 21How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 22How to install the Windows driver via Wi-Fi® / wired network
- 23How to install the External Roll Holder (Optional)
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25An RFID error occurred.
- 26The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 27How to execute the printer configuration (Self-test) to debug
- 28How to change the printer code page
- 29How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 30How to update firmware to all printers on the same subnet at the same time
- 31How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 32I cannot install the Windows driver.
- 33When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 34How to install the Windows driver via Bluetooth®
- 35How to adjust the print position with the BPM (Brother Printer Management Tool)
- 36How to get Bluetooth MAC Address with the CommTool
- 37The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 38How to add a new stock from the Seagull driver
- 39The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 40How to reset the printer settings by directly operating the printer
- 41How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 42How to update the firmware
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 45BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 46How to get an alert log file using the BPM (Brother Printer Management Tool)
- 47Can I use a 38.1 mm (1.5") paper core?
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49The print quality is poor.
- 50(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)