FAQs & Troubleshooting
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120 Results
- 1How to set the Direct Thermal or Thermal Transfer Print Methods
- 2The left or right side of the label is not printed correctly.
- 3How to install the Mac driver via USB / Wi-Fi® / wired network
- 4I cannot install the Windows driver.
- 5How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 6How do I reset Wi-Fi® setting?
- 7The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 8The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 9How to adjust the print position with the BPM (Brother Printer Management Tool)
- 10How to calibrate the RFID
- 11The printing position of small label is incorrect.
- 12The label wraps around the platen roller when using the cutter.
- 13How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 14How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 15How to install the External Roll Holder (Optional)
- 16How to update firmware to all printers on the same subnet at the same time
- 17How to transfer the print programs or templates using FBPL commands
- 18How to connect the printer to your computer (for Windows)
- 19The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 20How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 21How to update the firmware
- 22When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 23BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 24I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26Enable or disable Bluetooth Low Energy (BLE)
- 27Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 28How to install the Windows driver via Bluetooth®
- 29RFID calibration does not finish or fails. I cannot write RFID tags.
- 30The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 31How to change the printer code page
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34How to clean the Platen Roller
- 35How to install the Windows driver via Wi-Fi® / wired network
- 36I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 37How to get Bluetooth MAC Address with the CommTool
- 38When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 39An RFID error occurred.
- 40The printed label is wrinkled.
- 41How to execute the printer configuration (Self-test) to debug
- 42How to clean the Print Head
- 43How to change the speed and density in BarTender
- 44How to load the Ribbon
- 45Printed barcodes cannot be read.
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 48Printing is not possible.
- 49Using the CommTool (for Windows)
- 50How to get an alert log file using the BPM (Brother Printer Management Tool)