FAQs & Troubleshooting
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117 Results
- 1The label is skipped when printing.
- 2How to install the Mac driver via USB / Wi-Fi® / wired network
- 3How to connect the printer to your computer (for Windows)
- 4How to execute the printer configuration (Self-test) to debug
- 5How to load the Media
- 6Printing the printer configuration (Self-test)
- 7The label wraps around the platen roller when using the cutter.
- 8When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 9How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 10How to transfer the print programs or templates using FBPL commands
- 11Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 12How to adjust the print position with the BPM (Brother Printer Management Tool)
- 13How to load the Ribbon
- 14The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16How to adjust the cut position (For Windows)
- 17How to set the Direct Thermal or Thermal Transfer Print Methods
- 18I cannot install the Windows driver.
- 19How to install the Windows driver via Wi-Fi® / wired network
- 20How to adjust the printout position
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 23How to change the printer code page
- 24How to install the External Roll Holder (Optional)
- 25How to update the firmware
- 26The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 27How do I reset Wi-Fi® setting?
- 28The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 29The printing position of small label is incorrect.
- 30When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 31Enable or disable Bluetooth Low Energy (BLE)
- 32How to get Bluetooth MAC Address with the CommTool
- 33How to adjust the tear position in BarTender
- 34How do I connect the printer and my mobile device via Bluetooth®?
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36The print quality is poor.
- 37How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 38(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 40The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 41How to add a new stock from the Seagull driver
- 42How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 43(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 44The time on the printer is incorrect.
- 45The printer does not start printing immediately
- 46How to install the Windows driver via Bluetooth®
- 47The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 48The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 49The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 50Some parts of the label are not printed. (P-touch Editor 5.x for Windows)